So Pure Beverage Technology

So Pure

Coronavirus Engineer Onsite Policy

Coffee Industry

With the coronavirus outbreak dominating headlines, So Pure Beverage Technology would like to share and advise clients of our specific COVID-19 policy guidelines allowing us to always deliver a safe working environment for So Pure staff and our coffee machine and beverage clients.

While the immediate risk of COVID-19 to those working within the coffee industry across the U.K. is relatively low at this time, we ask that you follow these policy guidelines. Our goal is to help and protect all our employees and customers safe.



On arrival at site our engineer will ensure that the correct PPE is worn, which includes a face mask, gloves, and hand sanitizer applied.

The Engineer has the right to refuse entrance, where there is a risk to the client and themselves.


Please advise So Pure before if any other required PPE is required.


The engineer will report to the person responsible for overseeing the repair/service call out to be made aware of on-site Covid 19 policies and any restrictions.

During the repair/service, the engineer will apply social distancing of 2 metres at all times and this will also be applicable to all employees at the site of the call out.

The engineer will clean the equipment and surrounding area before commencing any work and will request that all staff are made aware that the service call is taking place to ensure correct distancing is applied.

By submitting your personal/company information to So Pure Beverage Technology or by using our site, you agree to us transferring, storing, and handling your personal information in this way.


When the repair/service has been completed, the engineer will clean the machine and surrounding surfaces with suitable antibacterial surface cleaning agents.

The engineer will inform the person responsible for overseeing the repair/service call out that either it has been completed or that it may require further work or spare parts.


The engineer will request a signature or digital confirmation for the work undertaken before leaving the site, this will be done taking into account social distancing regulations. No paperwork will be left with the customer and an email scanned copy will be sent off the signed document.


If you are sick or show symptoms (cough or fever), stay home and notify your manager. Seek prompt medical attention if needed. For more information visit:

NHS Coronavirus

Coronavirus (COVID-19): guidance and support

If you need to stay home to care for a sick family member, notify your manager that you need to work from home. Using the tools and applications provided by So Pure Coffee, you can work from home while taking care of a sick family member.

Use hygiene etiquette

Wash your hands often with soap and water for at least 20 seconds. Use hand sanitizer. Avoid touching your eyes, nose, and mouth with unwashed hands. Cough/sneeze into your elbow, not your hand

So Pure will ensure that each office engineer is stocked with hand sanitizer, disposable disinfectant wipes, and all relevant PPE equipment. Please use them.


So Pure Beverage Technology guidelines apply to all personnel of So Pure Beverage Technology, partners, consultants, and vendors who visit a site location.



So Pure Beverage Technology
Unit 30 Calibre Ind. Park Laches Close. Off Enterprise Drive.
Four Ashes. Wolverhampton. WV10 7DZ
Phone: 01902 798606 Email: